DISCLAIMER

Your Information (Including Medical Questionnaire)

New You International Ltd request client(s) to complete and return our medical questionnaire and to provide photographs of the area(s) where treatment is required, in order that we can provide a free online consultation prior to your treatment.

Clients agree to complete the medical questionnaire accurately and honestly. Clients agree that failure to complete the medical questionnaire accurately and honestly may result in inability to proceed with surgical and/or dental procedures. New You International Ltd is not responsible for any loss or damage arising from clients’ failure to accurately and honestly complete the medical questionnaire.

Completed questionnaires and photographs are forwarded to clinic specialist staff and surgeons in confidence.

Treatments

New You International Ltd and the clinic may give clients instructions on post-operative care and restrictions on activity. The client accepts full responsibility to adhere to these instructions. New You International Ltd is not responsible for any loss or damage arising from clients’ failure to adhere to these instructions.

The client accepts that New You International Ltd is not liable for any loss or damage arising as a result of the clinic surgical or medical staff deciding that the client is unfit for the requested treatment to be carried out. With New You International Ltd, if for some reason the surgeon or anesthetist decides it is not possible to operate on a patient then of course surgical costs are refunded with no quibbles – guaranteed. Also, alternative dates may be offered to you.

It is very rare indeed for our surgical staff to not be in a position to operate at all, and in these very rare cases it is almost always due to an underlying serious condition that the patient has which they did not know about or did not tell us about. This is another reason why we require all medical questionnaires to be completed accurately and honestly.

Full and complete testing and health screening is provided at our clinic prior to your procedure(s) which s is of course included in the price.

The client accepts that New You International Ltd does not offer any medical advice and is not liable or responsible for the work of Clinics. The client also accepts that the client’s contract is with clinic, for all procedures carried out.

If as a result of circumstances beyond our control (except where we say differently in these terms and conditions), New You International Ltd cannot pay any compensation, expenses (including but not limited to travel and accommodation), losses or any other amounts or accept responsibility if we have to change cancel or significantly alter your booking or scheduled treatment ,  after we have issued your booking confirmation, if we or our partners cannot complete your procedure as agreed, or if you suffer any loss or damage ( of any description) as a result of circumstances beyond our control and you are subsequently unable to proceed with pre-arranged procedures. Circumstances beyond our control include but are not limited to: adverse weather conditions, war, terrorist activity, civil unrest, industrial dispute, transportation problems, unavailability of Clinics or Suppliers, unavailability of practitioners, or Force Majeure.

If New You International Ltd has to cancel, alter or change your booking, we will contact you at which point you can choose to rearrange your procedure with us (and pay or receive any price difference) or cancel your booking and get a full refund. However, we will not pay compensation in these circumstances and are not responsible for any losses or expenses you suffer as a result of circumstance beyond our control.

Pictorial representation, procedural descriptions and examples of treatments shown on our website (at www.new-you.net) are representations of procedures as well as genuine before and after photgraphs and photos of our facilities and staff. While New You International Ltd believes said information to be accurate and factual, we can not accept liability for any inaccuracies in said information.

Legal

Our Responsibility-

Your contract is with New You International Ltd. We reserve the right to increase or decrease published prices (on our website or in correspondence) before your booking and contract are confirmed. Your booking has not been accepted by us until the date of invoice issue, which we will send once we have received fully paid deposit. This Contract is governed by the laws of the United Kingdom and the Czech Republic.

New You International Ltd accepts no responsibility for loss or injury of any kind.
We are not liable for the work of surgeons and nursing staff at your clinic. Your contract is with the clinic for all medical work undertaken. Furthermore, New You International Ltd cannot be held responsible for post surgery results, your surgeon will explain what can and cannot be reasonably expected from your surgical procedure, so that your expectations and realistic and accurate.

Travel

Upon receipt of payment we will issue you with all necessary information relevant to your booking. We do not provide travel insurance, clients are asked to source their own travel / medical insurance prior to travel. Clients are responsible for arriving on time for their appointments; New You International Ltd cannot accept responsibility for missed flights, check in delays, late arrivals, or any other circumstances which cause the client to be late for pre-arranged appointments.

Payment

Payment of deposit can be made by PayPal or bank transfer at least 28 days prior to arrival, deposit payments are £350 for procedures costing under £2000 and £500 for procedures over £2000. Outstanding balance should be made by bank transfer at least 14 days before your arrival, if you do not pay the outstanding balance at least 14 days before your arrival, we reserve the right to cancel the booking (cancellation charges will usually apply) If you make a booking within the 14 day period prior to your scheduled date for surgery, then you must pay us the full amount upon booking confirmation. When you electronically sign the terms and conditions box on the medical questionnaire, you confirm that you have read, understood and agree to our terms and conditions.

Bookings

Change of booking – If you decide to change the details of your booking you should notify us immediately. Every effort will be made to accommodate your requirements, however the following charges apply in the event that we are not able to re-schedule or re-arrange
14 days +                                                                                £ No Charge
14 days or less                                                                       £ 100 Administration fee

Cancellation – If you decide to cancel your booking (for whatever reason) you should notify us immediately. Cancellation will be effective upon receipt of written confirmation. The following charges will apply

60 days +	Deposit & Costs Fully Refunded
59 to 29 days	50% of total procedure costs
28 to 21 days	70% of total procedure costs
20 to 8 days	90% of total procedure costs
7 days or less	100% of total procedure costs

Complaints
Clients should inform us as soon as possible if they have any complaints relating to the services provided by New You International Ltd or its partners and clinics. If a complaint relates to post surgical complications, your complaint will be forwarded to the clinic for consideration. Reparative surgery will normally be carried out by the clinic if an error is established in the carrying out of the original procedure. This decision is made by your surgeon, independently of New You International Ltd and we cannot affect this decision, either way. We will of course endeavor to satisfactorily rectify all complaints received but this may not be possible in all cases.